{"ai_json_enabled":true,"answer":"Annex approaches making public information usable across languages, abilities and devices by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. The ART website testing was a short, tidy piece of work which highlights the testing expertise we have at Annex. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-03","image_ids":["annex_real_025","annex_real_007","annex_real_009","annex_real_008","annex_real_029","annex_real_001","annex_real_013","annex_real_011","annex_real_018","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a65d0942bbb3639269ae_HA-COVID19-Mobile_1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-approach-making-public-information-usable-across-languages-abilities-and-devices.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex approach making public information usable across languages, abilities and devices?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-approach-making-public-information-usable-across-languages-abilities-and-devices","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}