{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. Iterative Architecture & Design Hypotheses were validated through early prototype testing and technical proof of concepts, ensuring solutions were feasible and aligned with user behaviour, learning goals, and technical constraints. User & Technical Discovery We conducted extensive architecture, research, analysis, consultation, journey mapping, and blueprinting to understand and draw insight from user and technical pain points and expectations. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every digital products & services project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Digital Products & Services","category_slug":"digital-products-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Home Affairs \u2014 Employer Request Desktop Form","description":"Laptop screen showing Australian Government student visa work hours form","source":"annex_v7_preloaded","source_image_id":"annex_real_027","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png"}],"freshness_warning":"","id":"annex-qa-01-09","image_ids":["annex_real_001","annex_real_018","annex_real_005","annex_real_013","annex_real_014","annex_real_035","annex_real_026","annex_real_027","annex_real_006","annex_real_021"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e611deaec1ca1_63f70b7271de2292b280d28f_ImageArea.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-keep-digital-products-and-services-grounded-in-evidence-rather-than-assumptions.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex keep Digital Products & Services grounded in evidence rather than assumptions?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-keep-digital-products-and-services-grounded-in-evidence-rather-than-assumptions","source":"approved_annex_public_brain","source_record_ids":["annex-projects-ics-project-01","annex-capabilities-technical-design-and-development-01","annex-capabilities-01","annex-orientation-tech"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/ics-project","https://www.annex.com.au/capabilities/technical-design-and-development","https://www.annex.com.au/capabilities"],"status":"published","tags":["digital-products-services","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}