{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. We created a comprehensive information architecture to guide users through the site and to the most pertinent information for them. Following a comprehensive design and content strategy the team implemented a design and content style guide. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every information architecture & content design project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Information Architecture & Content Design","category_slug":"information-architecture-content-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"iCanStudy \u2014 Multi-Screen Learning Experience","description":"Multiple screens displaying educational software and learning dashboards","source":"annex_v7_preloaded","source_image_id":"annex_real_036","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6760ee44557a47703ee71350_6760ec878d67a10d22e772b1_ICS3.png"}],"freshness_warning":"","id":"annex-qa-16-09","image_ids":["annex_real_002","annex_real_004","annex_real_011","annex_real_027","annex_real_035","annex_real_025","annex_real_036","annex_real_026","annex_real_018","annex_real_031"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e613c1aec1cad_63f8027ca7d5b69ed19a76ae_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-reduce-the-risk-of-building-the-wrong-thing-in-information-architecture-and-content-design.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex reduce the risk of building the wrong thing in Information Architecture & Content Design?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-reduce-the-risk-of-building-the-wrong-thing-in-information-architecture-and-content-design","source":"approved_annex_public_brain","source_record_ids":["annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-enabling-businesses-to-hire-veterans-01","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/enabling-businesses-to-hire-veterans","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["information-architecture-content-design","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}