{"ai_json_enabled":true,"answer":"Annex approaches improving outdated or fragmented systems without losing sight of users or business continuity by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-28-03","image_ids":["annex_real_030","annex_real_019","annex_real_025","annex_real_023","annex_real_018","annex_real_002","annex_real_006","annex_real_026","annex_real_014","annex_real_004"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a74932a7fbc10210a333_WGEA_DS_Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-turn-improving-outdated-or-fragmented-systems-without-losing-sight-of-users-or-business-continuity-into-p.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex turn improving outdated or fragmented systems without losing sight of users or business continuity into practical delivery?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-turn-improving-outdated-or-fragmented-systems-without-losing-sight-of-users-or-business-continuity-into-p","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-creating-consistent-experiences-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["legacy-modernisation-platform-transformation","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}