{"ai_json_enabled":true,"answer":"A useful published example is **Helping energy innovators power ahead \u2014 Overview and context**. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. It is relevant because it shows Annex applying service design to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Health Workforce Locator \u2014 Digital Service","description":"Laptop screen showing Australian Government Health Workforce Locator webpage","source":"annex_v7_preloaded","source_image_id":"annex_real_015","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a2b22bef2f6986f9b032_projects-health-desktop1.png"},{"alt":"ActewAGL \u2014 Customer Portal Hero","description":"Illuminated curved light sculptures installed on a polished floor","source":"annex_v7_preloaded","source_image_id":"annex_real_017","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a38a55c42b31027b6d63_projects-actew-client-portal-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-02-07","image_ids":["annex_real_003","annex_real_012","annex_real_015","annex_real_034","annex_real_026","annex_real_017","annex_real_002","annex_real_021","annex_real_005","annex_real_014"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-service-design-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Is there a published Annex example that makes Service Design tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-service-design-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"}