{"ai_json_enabled":true,"answer":"Annex treats Experience Design & UX as part of a wider digital-service problem, not as an isolated output. Evidence-led experience design focused on usable, understandable and inclusive digital interactions. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. In practical terms, the aim is clearer and more inclusive user journeys, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-03-01","image_ids":["annex_real_009","annex_real_003","annex_real_010","annex_real_001","annex_real_006","annex_real_034","annex_real_024","annex_real_019","annex_real_015","annex_real_016"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-business-problem-is-experience-design-and-ux-intended-to-solve.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What business problem is Experience Design & UX intended to solve?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-business-problem-is-experience-design-and-ux-intended-to-solve","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}