{"ai_json_enabled":true,"answer":"Annex treats User Research & Usability Testing as part of a wider digital-service problem, not as an isolated output. Research and testing that validates assumptions and grounds product decisions in user evidence. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. In practical terms, the aim is decisions grounded in user behaviour and needs, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"User Research & Usability Testing","category_slug":"user-research-usability-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-15-01","image_ids":["annex_real_008","annex_real_004","annex_real_001","annex_real_030","annex_real_031","annex_real_026","annex_real_019","annex_real_002","annex_real_017","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-business-problem-is-user-research-and-usability-testing-intended-to-solve.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What business problem is User Research & Usability Testing intended to solve?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-business-problem-is-user-research-and-usability-testing-intended-to-solve","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-projects-enabling-businesses-to-hire-veterans-01","annex-projects-helping-energy-innovators-power-ahead-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/enabling-businesses-to-hire-veterans","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead"],"status":"published","tags":["user-research-usability-testing","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}