{"ai_json_enabled":true,"answer":"The easy mistake is to scope case management & workflow automation too narrowly. To facilitate this Annex rapidly built a web-based case management system to allow businesses to apply for relaxation measures. The system allowed for information to be submitted where it was then processed through a workflow allowing HA to assess, approve and send out certificates to applicants. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Home Affairs \u2014 Chinese Mobile Information","description":"Mobile screen showing Australian Government health COVID-19 information in Chinese","source":"annex_v7_preloaded","source_image_id":"annex_real_009","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png"}],"freshness_warning":"","id":"annex-qa-22-05","image_ids":["annex_real_027","annex_real_026","annex_real_028","annex_real_009","annex_real_015","annex_real_005","annex_real_003","annex_real_018","annex_real_031","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-constraints-should-be-surfaced-early-in-case-management-and-workflow-automation-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What constraints should be surfaced early in Case Management & Workflow Automation work?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-constraints-should-be-surfaced-early-in-case-management-and-workflow-automation-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-responding-rapidly-during-a-global-crisis-01","annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/responding-rapidly-during-a-global-crisis","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["case-management-workflow-automation","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}