{"ai_json_enabled":true,"answer":"The easy mistake is to scope enhanced & managed services too narrowly. In parallel to the production of the guide, our Visual and Interaction Design lead worked on how the website could be refreshed and designed to improve readability, accessibility and comprehension. Then we provide ongoing support through our Enhanced Services offering. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Enhanced & Managed Services","category_slug":"enhanced-managed-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Home Affairs \u2014 Employer Request Mobile Form","description":"Mobile view of employer request form for student visa working hours","source":"annex_v7_preloaded","source_image_id":"annex_real_028","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/614416a178cf26f6f184073e_HA-SVCR-Mobile-02.png"}],"freshness_warning":"","id":"annex-qa-06-05","image_ids":["annex_real_030","annex_real_004","annex_real_024","annex_real_031","annex_real_003","annex_real_027","annex_real_018","annex_real_011","annex_real_028","annex_real_020"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a74932a7fbc10210a333_WGEA_DS_Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-constraints-should-be-surfaced-early-in-enhanced-and-managed-services-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What constraints should be surfaced early in Enhanced & Managed Services work?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-constraints-should-be-surfaced-early-in-enhanced-and-managed-services-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-enabling-businesses-to-hire-veterans-01","annex-capabilities-enhanced-services-01","annex-capabilities-01","annex-capabilities-delivery-management-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/enabling-businesses-to-hire-veterans","https://www.annex.com.au/capabilities/enhanced-services","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management"],"status":"published","tags":["enhanced-managed-services","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}