{"ai_json_enabled":true,"answer":"The easy mistake is to scope service design too narrowly. Secure and Scalable Comprehensive testing for accessibility, load, and security ensured a reliable, future-proof system. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Administrative Review Tribunal \u2014 Testing","description":"Person working on dual monitors with keyboard and mouse in office","source":"annex_v7_preloaded","source_image_id":"annex_real_032","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6a61aafa3774288af36da6c7_674cd5a9418af7ad25a0ff77_woman-testing-2.png"}],"freshness_warning":"","id":"annex-qa-02-05","image_ids":["annex_real_012","annex_real_020","annex_real_032","annex_real_027","annex_real_033","annex_real_011","annex_real_025","annex_real_003","annex_real_029","annex_real_019"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-constraints-should-be-surfaced-early-in-service-design-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What constraints should be surfaced early in Service Design work?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-constraints-should-be-surfaced-early-in-service-design-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}