{"ai_json_enabled":true,"answer":"Annex treats Digital Products & Services as part of a wider digital-service problem, not as an isolated output. Annex overview category covering the consultancy\u2019s multidisciplinary approach to designing and delivering integrated digital products and services. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Our technical team design and deliver high-quality, scalable, secure software products. In practical terms, the aim is a usable product that also works for the organisation, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Digital Products & Services","category_slug":"digital-products-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-01-01","image_ids":["annex_real_014","annex_real_018","annex_real_013","annex_real_005","annex_real_001","annex_real_004","annex_real_035","annex_real_030","annex_real_017","annex_real_031"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a29b44145e0a93fa340e_projects-health-headerL.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-does-digital-products-and-services-mean-in-the-way-annex-approaches-digital-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What does Digital Products & Services mean in the way Annex approaches digital work?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-does-digital-products-and-services-mean-in-the-way-annex-approaches-digital-work","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-technical-design-and-development-01","annex-capabilities-01","annex-orientation-tech","annex-capabilities-delivery-management-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/technical-design-and-development","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management"],"status":"published","tags":["digital-products-services","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}