{"ai_json_enabled":true,"answer":"Annex treats Multilingual & Inclusive Digital Services as part of a wider digital-service problem, not as an isolated output. Digital services designed for diverse users, languages, abilities and devices. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. In practical terms, the aim is broader access to timely, understandable digital information, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-01","image_ids":["annex_real_008","annex_real_007","annex_real_009","annex_real_025","annex_real_003","annex_real_036","annex_real_029","annex_real_010","annex_real_022","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-does-multilingual-and-inclusive-digital-services-mean-in-the-way-annex-approaches-digital-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What does Multilingual & Inclusive Digital Services mean in the way Annex approaches digital work?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-does-multilingual-and-inclusive-digital-services-mean-in-the-way-annex-approaches-digital-work","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}