{"ai_json_enabled":true,"answer":"Before going deep into enhanced & managed services, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Then we provide ongoing support through our Enhanced Services offering. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Enhanced & Managed Services","category_slug":"enhanced-managed-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-06-10","image_ids":["annex_real_019","annex_real_036","annex_real_023","annex_real_031","annex_real_024","annex_real_012","annex_real_014","annex_real_003","annex_real_022","annex_real_025"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a3e070db5d68125cf890_projects-actew-client-portal-mobile1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-information-helps-annex-understand-a-enhanced-and-managed-services-problem-properly.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What information helps Annex understand a Enhanced & Managed Services problem properly?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-information-helps-annex-understand-a-enhanced-and-managed-services-problem-properly","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-enhanced-services-01","annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/enhanced-services","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["enhanced-managed-services","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}