{"ai_json_enabled":true,"answer":"A strong signal is when requests move through email, spreadsheets or disconnected manual steps. Trust Annex to manage your projects from start to finish, and work alongside you to do what it takes to deliver the outcomes you need. You can trust Annex to manage your projects from start to finish, and work alongside you to do what it takes to deliver the outcomes you need. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when case management & workflow automation becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"iCanStudy \u2014 Learning Dashboard","description":"Laptop on desk displaying an online learning dashboard interface","source":"annex_v7_preloaded","source_image_id":"annex_real_035","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6760ee44557a47703ee7134d_6760ecbebd1b2bdfd870a5ee_ICS1.png"}],"freshness_warning":"","id":"annex-qa-22-02","image_ids":["annex_real_028","annex_real_027","annex_real_026","annex_real_023","annex_real_021","annex_real_024","annex_real_018","annex_real_031","annex_real_035","annex_real_020"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/614416a178cf26f6f184073e_HA-SVCR-Mobile-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-is-usually-going-wrong-when-an-organisation-needs-help-with-case-management-and-workflow-automation.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What is usually going wrong when an organisation needs help with Case Management & Workflow Automation?","question_intent":"problem","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-is-usually-going-wrong-when-an-organisation-needs-help-with-case-management-and-workflow-automation","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-capabilities-service-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design"],"status":"published","tags":["case-management-workflow-automation","problem","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}