{"ai_json_enabled":true,"answer":"A strong signal is when automated tools pass while real accessibility barriers remain. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With ActewAGL undergoing a digital transformation in order to stay competitive in the energy sector, they identified a need for all their digital marketing to promote consistency, clarity, and quality in all customer facing channels, including Evo Energy, ActewAGL and Icon Water. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when accessibility & wcag becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Accessibility & WCAG","category_slug":"accessibility-wcag","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"ActewAGL \u2014 Customer Portal Hero","description":"Illuminated curved light sculptures installed on a polished floor","source":"annex_v7_preloaded","source_image_id":"annex_real_017","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a38a55c42b31027b6d63_projects-actew-client-portal-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-13-02","image_ids":["annex_real_032","annex_real_033","annex_real_023","annex_real_024","annex_real_017","annex_real_034","annex_real_016","annex_real_008","annex_real_013","annex_real_035"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6a61aafa3774288af36da6c7_674cd5a9418af7ad25a0ff77_woman-testing-2.png","inline_image":false,"inline_image_role":"","json_url":"/answer/when-does-accessibility-and-wcag-become-the-right-place-to-start-a-digital-project.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"When does Accessibility & WCAG become the right place to start a digital project?","question_intent":"fit","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"when-does-accessibility-and-wcag-become-the-right-place-to-start-a-digital-project","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-creating-consistent-experiences-01","annex-projects-enabling-businesses-to-hire-veterans-01","annex-projects-quick-quality-assurance-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/enabling-businesses-to-hire-veterans","https://www.annex.com.au/projects/quick-quality-assurance"],"status":"published","tags":["accessibility-wcag","fit","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}