{"ai_json_enabled":true,"answer":"Annex approaches replacing manual handling with structured digital workflows by combining the disciplines needed to test both desirability and feasibility. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-22-03","image_ids":["annex_real_028","annex_real_026","annex_real_027","annex_real_032","annex_real_020","annex_real_035","annex_real_030","annex_real_029","annex_real_033","annex_real_021"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/614416a178cf26f6f184073e_HA-SVCR-Mobile-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/where-does-annex-begin-when-the-challenge-is-replacing-manual-handling-with-structured-digital-workflows.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Where does Annex begin when the challenge is replacing manual handling with structured digital workflows?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"where-does-annex-begin-when-the-challenge-is-replacing-manual-handling-with-structured-digital-workflows","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-capabilities-service-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design"],"status":"published","tags":["case-management-workflow-automation","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}