{"ai_json_enabled":true,"answer":"Annex approaches understanding the whole service around the user by combining the disciplines needed to test both desirability and feasibility. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-03","image_ids":["annex_real_012","annex_real_005","annex_real_033","annex_real_017","annex_real_030","annex_real_029","annex_real_007","annex_real_001","annex_real_025","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/where-does-annex-begin-when-the-challenge-is-understanding-the-whole-service-around-the-user.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Where does Annex begin when the challenge is understanding the whole service around the user?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"where-does-annex-begin-when-the-challenge-is-understanding-the-whole-service-around-the-user","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}