{"ai_json_enabled":true,"answer":"The connection matters because technical debt, migration, architecture, content and UX influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. Annex's published capability model brings those concerns together so that a decision in one area does not quietly create a problem somewhere else in the service or platform.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","confidence":"grounded_in_approved_public_brain","conversation_stage":"connection","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-28-04","image_ids":["annex_real_003","annex_real_006","annex_real_015","annex_real_008","annex_real_011","annex_real_036","annex_real_016","annex_real_028","annex_real_005","annex_real_021"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":false,"inline_image_role":"","json_url":"/answer/why-are-technical-debt-migration-architecture-content-and-ux-part-of-the-legacy-modernisation-and-platform-transformatio.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Why are technical debt, migration, architecture, content and UX part of the Legacy Modernisation & Platform Transformation conversation?","question_intent":"connection","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"why-are-technical-debt-migration-architecture-content-and-ux-part-of-the-legacy-modernisation-and-platform-transformatio","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-creating-consistent-experiences-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["legacy-modernisation-platform-transformation","connection","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}