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Digital services designed for diverse users, languages, abilities and devices. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. In practical terms, the aim is broader access to timely, understandable digital information, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-01","image_ids":["annex_real_008","annex_real_007","annex_real_009","annex_real_025","annex_real_003","annex_real_036","annex_real_029","annex_real_010","annex_real_022","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-does-multilingual-and-inclusive-digital-services-mean-in-the-way-annex-approaches-digital-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What does Multilingual & Inclusive Digital Services mean in the way Annex approaches digital work?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-does-multilingual-and-inclusive-digital-services-mean-in-the-way-annex-approaches-digital-work","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A strong signal is when critical information needs to reach diverse audiences quickly and accurately. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. We've provided coaching in agile and scrum to local technology companies, helping them deliver projects confidently in complex environments. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when multilingual & inclusive digital services becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Home Affairs \u2014 Rapid Crisis Response Hero","description":"Person walking with rolling luggage in modern airport terminal","source":"annex_v7_preloaded","source_image_id":"annex_real_023","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a643690360a4ff444530_HA-COVID-19-HeaderL.jpeg"}],"freshness_warning":"","id":"annex-qa-21-02","image_ids":["annex_real_009","annex_real_008","annex_real_025","annex_real_007","annex_real_019","annex_real_005","annex_real_032","annex_real_023","annex_real_013","annex_real_010"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/when-does-multilingual-and-inclusive-digital-services-become-the-right-place-to-start-a-digital-project.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"When does Multilingual & Inclusive Digital Services become the right place to start a digital project?","question_intent":"fit","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"when-does-multilingual-and-inclusive-digital-services-become-the-right-place-to-start-a-digital-project","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","fit","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex approaches making public information usable across languages, abilities and devices by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. The ART website testing was a short, tidy piece of work which highlights the testing expertise we have at Annex. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-03","image_ids":["annex_real_025","annex_real_007","annex_real_009","annex_real_008","annex_real_029","annex_real_001","annex_real_013","annex_real_011","annex_real_018","annex_real_034"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a65d0942bbb3639269ae_HA-COVID19-Mobile_1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-approach-making-public-information-usable-across-languages-abilities-and-devices.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex approach making public information usable across languages, abilities and devices?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-approach-making-public-information-usable-across-languages-abilities-and-devices","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The connection matters because translation, accessibility, content publishing and responsive design influence the same end-to-end experience. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Annex's published capability model brings those concerns together so that a decision in one area does not quietly create a problem somewhere else in the service or platform.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"connection","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-04","image_ids":["annex_real_008","annex_real_009","annex_real_025","annex_real_007","annex_real_033","annex_real_012","annex_real_029","annex_real_003","annex_real_016","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-multilingual-and-inclusive-digital-services-connect-with-translation-accessibility-content-publishing-and-respo.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Multilingual & Inclusive Digital Services connect with translation, accessibility, content publishing and responsive design?","question_intent":"connection","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-multilingual-and-inclusive-digital-services-connect-with-translation-accessibility-content-publishing-and-respo","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","connection","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The easy mistake is to scope multilingual & inclusive digital services too narrowly. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"ActewAGL \u2014 Brand and Design Guidelines","description":"Laptop screen displaying brand color guide and palette details","source":"annex_v7_preloaded","source_image_id":"annex_real_021","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a5352ddb409af0bcb75f_projects-actew-design-system-desktop2.png"}],"freshness_warning":"","id":"annex-qa-21-05","image_ids":["annex_real_025","annex_real_008","annex_real_007","annex_real_009","annex_real_019","annex_real_016","annex_real_031","annex_real_021","annex_real_036","annex_real_001"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a65d0942bbb3639269ae_HA-COVID19-Mobile_1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-problems-can-multilingual-and-inclusive-digital-services-help-uncover-before-they-become-expensive.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What problems can Multilingual & Inclusive Digital Services help uncover before they become expensive?","question_intent":"risk","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-problems-can-multilingual-and-inclusive-digital-services-help-uncover-before-they-become-expensive","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-capabilities-experience-design-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","risk","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex's published work does not point to a single mandatory toolset for multilingual & inclusive digital services. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-06","image_ids":["annex_real_008","annex_real_009","annex_real_025","annex_real_007","annex_real_031","annex_real_012","annex_real_022","annex_real_019","annex_real_021","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-methods-or-technical-choices-matter-most-in-multilingual-and-inclusive-digital-services.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What methods or technical choices matter most in Multilingual & Inclusive Digital Services?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-methods-or-technical-choices-matter-most-in-multilingual-and-inclusive-digital-services","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A useful published example is **COVID-19 updates in your language**. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. With all the non-English speaking visa holders temporarily stuck in Australia, the Department of Home Affairs needed to quickly create and deploy a site that can easily publish information in over 64 languages. It is relevant because it shows Annex applying multilingual & inclusive digital services to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"iCanStudy \u2014 Multi-Screen Learning Experience","description":"Multiple screens displaying educational software and learning dashboards","source":"annex_v7_preloaded","source_image_id":"annex_real_036","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6760ee44557a47703ee71350_6760ec878d67a10d22e772b1_ICS3.png"},{"alt":"Administrative Review Tribunal \u2014 Mobile Testing","description":"Mobile phone displaying Administrative Review Tribunal website with magnifier","source":"annex_v7_preloaded","source_image_id":"annex_real_033","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png"}],"freshness_warning":"","id":"annex-qa-21-07","image_ids":["annex_real_009","annex_real_025","annex_real_008","annex_real_007","annex_real_020","annex_real_033","annex_real_005","annex_real_035","annex_real_002","annex_real_036"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/which-annex-project-best-shows-multilingual-and-inclusive-digital-services-in-practice.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Which Annex project best shows Multilingual & Inclusive Digital Services in practice?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"which-annex-project-best-shows-multilingual-and-inclusive-digital-services-in-practice","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-capabilities-experience-design-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Home Affairs can now instantly publish English content and translate it into over 64 languages with the click of a button. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for a public information website or multilingual CMS would depend on its actual condition and dependencies.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"implementation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-08","image_ids":["annex_real_008","annex_real_025","annex_real_007","annex_real_009","annex_real_017","annex_real_003","annex_real_034","annex_real_010","annex_real_028","annex_real_011"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1151191348e6fdda587e3_HA-COVID-19IYL-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/can-annex-work-with-a-public-information-website-or-multilingual-cms-rather-than-starting-again-from-scratch.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Can Annex work with a public information website or multilingual CMS rather than starting again from scratch?","question_intent":"collaboration","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"can-annex-work-with-a-public-information-website-or-multilingual-cms-rather-than-starting-again-from-scratch","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-capabilities-experience-design-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","collaboration","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Using a range of approaches and methods, we create artefacts that continually test assumptions and validate solutions. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every multilingual & inclusive digital services project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Administrative Review Tribunal \u2014 Desktop Service","description":"Website homepage showing government administrative review options","source":"annex_v7_preloaded","source_image_id":"annex_real_034","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3cc4715837bf9dd49_projects-ART-testing-desktop.png"}],"freshness_warning":"","id":"annex-qa-21-09","image_ids":["annex_real_009","annex_real_008","annex_real_025","annex_real_007","annex_real_027","annex_real_034","annex_real_017","annex_real_033","annex_real_021","annex_real_006"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-keep-multilingual-and-inclusive-digital-services-grounded-in-evidence-rather-than-assumptions.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How does Annex keep Multilingual & Inclusive Digital Services grounded in evidence rather than assumptions?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-keep-multilingual-and-inclusive-digital-services-grounded-in-evidence-rather-than-assumptions","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-capabilities-experience-design-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Before going deep into multilingual & inclusive digital services, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Home Affairs can now instantly publish English content and translate it into over 64 languages with the click of a button. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-21-10","image_ids":["annex_real_009","annex_real_008","annex_real_025","annex_real_007","annex_real_004","annex_real_016","annex_real_015","annex_real_027","annex_real_014","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-should-a-client-clarify-before-beginning-work-around-multilingual-and-inclusive-digital-services.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What should a client clarify before beginning work around Multilingual & Inclusive Digital Services?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-should-a-client-clarify-before-beginning-work-around-multilingual-and-inclusive-digital-services","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}]}