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The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-14-03","image_ids":["annex_real_034","annex_real_033","annex_real_032","annex_real_002","annex_real_029","annex_real_030","annex_real_022","annex_real_023","annex_real_017","annex_real_006"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3cc4715837bf9dd49_projects-ART-testing-desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/where-does-annex-begin-when-the-challenge-is-testing-the-most-important-user-and-business-risks-before-release.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Where does Annex begin when the challenge is testing the most important user and business risks before release?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"where-does-annex-begin-when-the-challenge-is-testing-the-most-important-user-and-business-risks-before-release","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-orientation-government","annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead"],"status":"published","tags":["quality-assurance-testing","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The connection matters because functional, exploratory, accessibility and acceptance testing influence the same end-to-end experience. These examples show experience with public-facing services, complex workflows, accessibility, governance, content publishing, testing and secure digital delivery. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Annex's published capability model brings those concerns together so that a decision in one area does not quietly create a problem somewhere else in the service or platform.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"connection","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-14-04","image_ids":["annex_real_033","annex_real_034","annex_real_032","annex_real_027","annex_real_009","annex_real_002","annex_real_014","annex_real_028","annex_real_035","annex_real_024"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/why-does-annex-link-quality-assurance-and-acceptance-testing-with-functional-exploratory-accessibility-and-acceptance-te.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Why does Annex link Quality Assurance & Acceptance Testing with functional, exploratory, accessibility and acceptance testing instead of treating it separately?","question_intent":"connection","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"why-does-annex-link-quality-assurance-and-acceptance-testing-with-functional-exploratory-accessibility-and-acceptance-te","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-orientation-government","annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead"],"status":"published","tags":["quality-assurance-testing","connection","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The easy mistake is to scope quality assurance & acceptance testing too narrowly. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. These examples show experience with public-facing services, complex workflows, accessibility, governance, content publishing, testing and secure digital delivery. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"iCanStudy \u2014 Learning Dashboard","description":"Laptop on desk displaying an online learning dashboard interface","source":"annex_v7_preloaded","source_image_id":"annex_real_035","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6760ee44557a47703ee7134d_6760ecbebd1b2bdfd870a5ee_ICS1.png"}],"freshness_warning":"","id":"annex-qa-14-05","image_ids":["annex_real_033","annex_real_032","annex_real_034","annex_real_021","annex_real_008","annex_real_002","annex_real_022","annex_real_025","annex_real_004","annex_real_035"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-constraints-should-be-surfaced-early-in-quality-assurance-and-acceptance-testing-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What constraints should be surfaced early in Quality Assurance & Acceptance Testing work?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-constraints-should-be-surfaced-early-in-quality-assurance-and-acceptance-testing-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-capabilities-experience-design-01","annex-orientation-government"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies"],"status":"published","tags":["quality-assurance-testing","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex's published work does not point to a single mandatory toolset for quality assurance & acceptance testing. The Administrative Review Tribunal (ART) required independent acceptance testing of the newly built Administrative Review Tribunal (ART) website. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-14-06","image_ids":["annex_real_033","annex_real_034","annex_real_032","annex_real_012","annex_real_035","annex_real_029","annex_real_028","annex_real_025","annex_real_022","annex_real_001"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-technical-does-a-client-need-to-be-to-work-with-annex-on-quality-assurance-and-acceptance-testing.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How technical does a client need to be to work with Annex on Quality Assurance & Acceptance Testing?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-technical-does-a-client-need-to-be-to-work-with-annex-on-quality-assurance-and-acceptance-testing","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-orientation-government","annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead"],"status":"published","tags":["quality-assurance-testing","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A useful published example is **Quick quality assurance**. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The Administrative Review Tribunal (ART) required independent acceptance testing of the newly built Administrative Review Tribunal (ART) website. It is relevant because it shows Annex applying quality assurance & acceptance testing to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Health Workforce Locator \u2014 Project Hero","description":"Medical professional using a computer mouse and laptop keyboard","source":"annex_v7_preloaded","source_image_id":"annex_real_014","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a29b44145e0a93fa340e_projects-health-headerL.jpeg"},{"alt":"WGEA \u2014 Digital Service","description":"Website homepage of Workplace Gender Equality Agency with navigation","source":"annex_v7_preloaded","source_image_id":"annex_real_029","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a740387558186d414646_WGEA_Desktop.png"}],"freshness_warning":"","id":"annex-qa-14-07","image_ids":["annex_real_032","annex_real_033","annex_real_034","annex_real_014","annex_real_009","annex_real_028","annex_real_031","annex_real_029","annex_real_008","annex_real_036"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6a61aafa3774288af36da6c7_674cd5a9418af7ad25a0ff77_woman-testing-2.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-quality-assurance-and-acceptance-testing-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Is there a published Annex example that makes Quality Assurance & Acceptance Testing tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-quality-assurance-and-acceptance-testing-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-capabilities-experience-design-01","annex-orientation-government"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies"],"status":"published","tags":["quality-assurance-testing","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for a newly built or changing digital service would depend on its actual condition and dependencies.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"implementation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-14-08","image_ids":["annex_real_032","annex_real_034","annex_real_033","annex_real_014","annex_real_017","annex_real_027","annex_real_006","annex_real_013","annex_real_010","annex_real_019"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6a61aafa3774288af36da6c7_674cd5a9418af7ad25a0ff77_woman-testing-2.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-can-annex-fit-into-a-newly-built-or-changing-digital-service-without-disrupting-everything-around-it.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How can Annex fit into a newly built or changing digital service without disrupting everything around it?","question_intent":"collaboration","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-can-annex-fit-into-a-newly-built-or-changing-digital-service-without-disrupting-everything-around-it","source":"approved_annex_public_brain","source_record_ids":["annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-capabilities-experience-design-01","annex-orientation-government"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies"],"status":"published","tags":["quality-assurance-testing","collaboration","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. The ART website testing was a short, tidy piece of work which highlights the testing expertise we have at Annex. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every quality assurance & acceptance testing project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"ActewAGL \u2014 Online Plan Selection","description":"Laptop screen displaying a welcome page for choosing a utility plan","source":"annex_v7_preloaded","source_image_id":"annex_real_018","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a3d83582efddf6826019_projects-actew-client-portal-desktop.png"}],"freshness_warning":"","id":"annex-qa-14-09","image_ids":["annex_real_033","annex_real_032","annex_real_034","annex_real_018","annex_real_008","annex_real_025","annex_real_023","annex_real_031","annex_real_016","annex_real_003"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-are-usability-quality-or-risk-checked-during-quality-assurance-and-acceptance-testing-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How are usability, quality or risk checked during Quality Assurance & Acceptance Testing work?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-are-usability-quality-or-risk-checked-during-quality-assurance-and-acceptance-testing-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-capabilities-experience-design-01","annex-orientation-government"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies"],"status":"published","tags":["quality-assurance-testing","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Before going deep into quality assurance & acceptance testing, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. These examples show experience with public-facing services, complex workflows, accessibility, governance, content publishing, testing and secure digital delivery. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Quality Assurance & Acceptance Testing","category_slug":"quality-assurance-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-14-10","image_ids":["annex_real_033","annex_real_034","annex_real_032","annex_real_022","annex_real_020","annex_real_019","annex_real_016","annex_real_009","annex_real_024","annex_real_003"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/674cd5c3c4ff191c5b15ee2f_projects-ART-testing-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-information-helps-annex-understand-a-quality-assurance-and-acceptance-testing-problem-properly.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What information helps Annex understand a Quality Assurance & Acceptance Testing problem properly?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-information-helps-annex-understand-a-quality-assurance-and-acceptance-testing-problem-properly","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-orientation-government","annex-projects-quick-quality-assurance-01","annex-projects-helping-energy-innovators-power-ahead-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/case-studies","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/projects/helping-energy-innovators-power-ahead"],"status":"published","tags":["quality-assurance-testing","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}]}