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Holistic service design that connects user needs, business goals, systems and delivery realities. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. In practical terms, the aim is a service model that is coherent from front stage to back stage, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-01","image_ids":["annex_real_012","annex_real_018","annex_real_001","annex_real_010","annex_real_016","annex_real_017","annex_real_026","annex_real_033","annex_real_007","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-would-annex-explain-service-design-to-a-project-stakeholder-who-is-not-a-specialist.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How would Annex explain Service Design to a project stakeholder who is not a specialist?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-would-annex-explain-service-design-to-a-project-stakeholder-who-is-not-a-specialist","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A strong signal is when teams optimise one touchpoint while the wider service stays fragmented. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when service design becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Annex \u2014 Collaborative Digital Workplace","description":"Modern co-working space with computers and collaborative desks","source":"annex_v7_preloaded","source_image_id":"annex_real_013","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/613fdd8c0f07ad17c22659cb_reflections-on-2020.png"}],"freshness_warning":"","id":"annex-qa-02-02","image_ids":["annex_real_012","annex_real_034","annex_real_033","annex_real_021","annex_real_006","annex_real_022","annex_real_017","annex_real_013","annex_real_025","annex_real_008"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-is-usually-going-wrong-when-an-organisation-needs-help-with-service-design.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What is usually going wrong when an organisation needs help with Service Design?","question_intent":"problem","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-is-usually-going-wrong-when-an-organisation-needs-help-with-service-design","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","problem","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex approaches understanding the whole service around the user by combining the disciplines needed to test both desirability and feasibility. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-03","image_ids":["annex_real_012","annex_real_005","annex_real_033","annex_real_017","annex_real_030","annex_real_029","annex_real_007","annex_real_001","annex_real_025","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/where-does-annex-begin-when-the-challenge-is-understanding-the-whole-service-around-the-user.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Where does Annex begin when the challenge is understanding the whole service around the user?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"where-does-annex-begin-when-the-challenge-is-understanding-the-whole-service-around-the-user","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The connection matters because user needs, business goals, people and systems influence the same end-to-end experience. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex's published capability model brings those concerns together so that a decision in one area does not quietly create a problem somewhere else in the service or platform.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"connection","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-04","image_ids":["annex_real_012","annex_real_019","annex_real_010","annex_real_016","annex_real_001","annex_real_030","annex_real_018","annex_real_027","annex_real_008","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/why-does-annex-link-service-design-with-user-needs-business-goals-people-and-systems-instead-of-treating-it-separately.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Why does Annex link Service Design with user needs, business goals, people and systems instead of treating it separately?","question_intent":"connection","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"why-does-annex-link-service-design-with-user-needs-business-goals-people-and-systems-instead-of-treating-it-separately","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","connection","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The easy mistake is to scope service design too narrowly. Secure and Scalable Comprehensive testing for accessibility, load, and security ensured a reliable, future-proof system. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Administrative Review Tribunal \u2014 Testing","description":"Person working on dual monitors with keyboard and mouse in office","source":"annex_v7_preloaded","source_image_id":"annex_real_032","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6a61aafa3774288af36da6c7_674cd5a9418af7ad25a0ff77_woman-testing-2.png"}],"freshness_warning":"","id":"annex-qa-02-05","image_ids":["annex_real_012","annex_real_020","annex_real_032","annex_real_027","annex_real_033","annex_real_011","annex_real_025","annex_real_003","annex_real_029","annex_real_019"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-constraints-should-be-surfaced-early-in-service-design-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What constraints should be surfaced early in Service Design work?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-constraints-should-be-surfaced-early-in-service-design-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex's published work does not point to a single mandatory toolset for service design. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. We are passionate about designing integrated user experiences across digital products, services, and environments, and use various tools and methodologies to design real world user-centric solutions that meet your business needs, resources and objectives. Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-06","image_ids":["annex_real_012","annex_real_032","annex_real_025","annex_real_027","annex_real_031","annex_real_015","annex_real_013","annex_real_006","annex_real_028","annex_real_029"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-technical-does-a-client-need-to-be-to-work-with-annex-on-service-design.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How technical does a client need to be to work with Annex on Service Design?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-technical-does-a-client-need-to-be-to-work-with-annex-on-service-design","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A useful published example is **Helping energy innovators power ahead \u2014 Overview and context**. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. It is relevant because it shows Annex applying service design to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"Health Workforce Locator \u2014 Digital Service","description":"Laptop screen showing Australian Government Health Workforce Locator webpage","source":"annex_v7_preloaded","source_image_id":"annex_real_015","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a2b22bef2f6986f9b032_projects-health-desktop1.png"},{"alt":"ActewAGL \u2014 Customer Portal Hero","description":"Illuminated curved light sculptures installed on a polished floor","source":"annex_v7_preloaded","source_image_id":"annex_real_017","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a38a55c42b31027b6d63_projects-actew-client-portal-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-02-07","image_ids":["annex_real_003","annex_real_012","annex_real_015","annex_real_034","annex_real_026","annex_real_017","annex_real_002","annex_real_021","annex_real_005","annex_real_014"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-service-design-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"Is there a published Annex example that makes Service Design tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-service-design-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for existing service processes and internal systems would depend on its actual condition and dependencies.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"implementation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-08","image_ids":["annex_real_012","annex_real_004","annex_real_031","annex_real_008","annex_real_023","annex_real_028","annex_real_021","annex_real_029","annex_real_001","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-can-annex-fit-into-existing-service-processes-and-internal-systems-without-disrupting-everything-around-it.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How can Annex fit into existing service processes and internal systems without disrupting everything around it?","question_intent":"collaboration","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-can-annex-fit-into-existing-service-processes-and-internal-systems-without-disrupting-everything-around-it","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","collaboration","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every service design project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[{"alt":"ActewAGL \u2014 Design System Workshop","description":"Colorful sticky notes and scraps on a dark office table","source":"annex_v7_preloaded","source_image_id":"annex_real_020","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a4eef5af9856239d13af_projects-actew-design-system-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-02-09","image_ids":["annex_real_012","annex_real_015","annex_real_007","annex_real_020","annex_real_034","annex_real_002","annex_real_017","annex_real_029","annex_real_032","annex_real_025"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-are-usability-quality-or-risk-checked-during-service-design-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"How are usability, quality or risk checked during Service Design work?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-are-usability-quality-or-risk-checked-during-service-design-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Before going deep into service design, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-11T04:46:59+00:00","display_date":"2026-09-11","editor_images":[],"freshness_warning":"","id":"annex-qa-02-10","image_ids":["annex_real_012","annex_real_013","annex_real_001","annex_real_024","annex_real_026","annex_real_006","annex_real_017","annex_real_021","annex_real_032","annex_real_003"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-information-helps-annex-understand-a-service-design-problem-properly.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-11T04:46:59+00:00","question":"What information helps Annex understand a Service Design problem properly?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-information-helps-annex-understand-a-service-design-problem-properly","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}]}