{"ai_generated":true,"capability_context":"Service Design, Journey Mapping Session","caption":"Illustrative editorial image created for the Annex Digital Twin; not documentary project evidence.","categories":["Service Design"],"category":"Service Design","category_slug":"service-design","description":"A service design team building a detailed customer journey map across a wall, tracing stages, pain points and opportunities with coloured cards and markers in a collaborative workshop environment, no readable labels.","documentary_image":false,"facility":"","human_context":"This illustrative scene gives visual context to Journey Mapping Session. It supports the surrounding topic and Q&A material, but it is editorial illustration rather than documentary evidence of a specific Annex client engagement.","id":"annex_generated_031","illustrative":true,"image_id":"annex_generated_031","image_url":"https://images.owntheconversation.com/story-factory/generated-stills/annexai-dt/d897f0e1/scene_031_JOURNEY_MAPPING_SESSION.jpg","json_url":"/image/annex-generated-031.json","keywords":"Service Design, journey-mapping-session, Annex digital consultancy","page_url":"/image/annex-generated-031","property_id":"","public_id":"annex-generated-031","scene":"Journey Mapping Session","source":"otc_story_factory_annex_d897f0e1","source_context":"Illustrative editorial image created for the Annex Digital Twin. Use it as explanatory context, not as proof of a real project.","source_type":"ai_generated_editorial","title":"Journey Mapping Session","topics":"Service Design, Journey Mapping Session","updated_at":"2026-09-11T04:46:59+00:00","url":"https://images.owntheconversation.com/story-factory/generated-stills/annexai-dt/d897f0e1/scene_031_JOURNEY_MAPPING_SESSION.jpg","what_the_image_shows":"A service design team building a detailed customer journey map across a wall, tracing stages, pain points and opportunities with coloured cards and markers in a collaborative workshop environment, no readable labels."}