Annex uses evidence during delivery rather than treating quality as a final inspection step. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. Digging into the user research, analytics and feedback, the team quickly discovered that the Doctor Connect site was largely redundant and was being used almost exclusively for its interactive map feature, which makes it easier for Doctors to find the geographic location of a specific clinic. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every govcms & drupal project.







