The easy mistake is to scope stakeholder engagement & co-design too narrowly. Secure and Scalable Comprehensive testing for accessibility, load, and security ensured a reliable, future-proof system. A brand name was selected through user testing, and website prototype testing informed and validated our approach. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.







