Annex uses evidence during delivery rather than treating quality as a final inspection step. There are Slack channels for different areas of interest, including development, design, Drupal, and accessibility. There are many avenues for informal knowledge sharing at Annex. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every team, culture & continuous learning project.








