A service design team building a detailed customer journey map across a wall, tracing stages, pain points and opportunities with coloured cards and markers in a collaborative workshop environment, no readable labels.
Illustrative editorial image created for the Annex Digital Twin; not documentary project evidence.
Illustrative visual context
Journey Mapping Session
This illustrative scene gives visual context to Journey Mapping Session. It supports the surrounding topic and Q&A material, but it is editorial illustration rather than documentary evidence of a specific Annex client engagement.
Service Design, Journey Mapping Session
Illustrative editorial image created for the Annex Digital Twin. Use it as explanatory context, not as proof of a real project.